Find all the answers here and if you don’t, contact us. We are always happy to help.
Making a Booking
What’s included in the nightly rate?
You are charged per night you stay with us. There are no hidden or additional charges.
Everything is included from super-fast fibre-optic Wi-Fi, 100+ channels on a Smart HD 4K 40" TV, utilities from the UK's greenest renewable source (Green Energy UK), all natural sulphate and paraben free shampoo and conditioner by zero waste company fiils, complementary organic coffee from Grind
Your stay includes a full deep clean of the apartment (using 100% chemical free products) and change of all sheets & towels (washed using Ozone - 100% chemical free and collected and delivered by cargo bike).
What’s included in my apartment?
We’ve thoroughly kitted out our apartments, so you can enjoy:
Our advanced heating system. Every apartment is air conditioned, with underfloor heating in all areas and acoustic double glazed sash windows.
A fully equipped kitchen. A minimum of four ring induction hob (five rings in larger apartments), oven and a separate microwave, large full height fridge and separate freezer, full sized dishwasher and a table with chairs for 4-6 people. It really is nothing like a hotel kitchen; it is just like home.
Rain showers in all bathrooms, a full set of super soft towels, all natural paraben and sulphate free shampoo, conditioner, bodywash and handwash from fiils.
Pocket-sprung king or superking beds with 400 thread count 100% cotton sheets and hypo allergenic duvets and pillows.
All our apartments contain a washer-dryer machine and we can also recommend local dry cleaning services.
A 40" 4K HD Smart TV with all your favourite streaming services.
Many of our apartments feature a terrace or balcony.
How do I make a booking for a group?
What is the longest time period I can stay for?
Does the nightly rate change for longer-term bookings?
Yes - we reduce our rates for stays between 8-28 nights, and reduce them even further for stays over 29 nights.
Do you offer corporate rates?
Yes - on request and dependent on usage.
We love working with sustainable and ethical companies. We offer additional discounts for companies that are closely aligned with our values.
Do I have to pay a deposit?
Short answer - No.
When will I be charged for my booking?
This depends on whether you have chosen a non-refundable rate (payment taken at time of booking) or a refundable rate (payment taken prior to check-in).
All bookings over 30 nights will require payment made in 30 night installments, no later than 7 nights prior to the following 30 night period.
How do I pay?
You will be asked for a credit card at the time of your booking for security. We will not charge this card at the time, unless you are paying the up-front, refundable rate. If you are paying the non-refundable pre-check in rate, you will be sent notification prior to arrival asking for payment, which is taken securely online by our payment provider (Stripe).
For companies that book directly, we are happy to provide bank details for a bank transfer prior to the date of arrival.
During your Stay
What time is check-in & check-out?
We ask that you check-in from 3pm and check-out by 11am.
Our first priority is to ensure the apartment is spotless, everything working and the full range of complementary products is provided. If you are checking-in or out the same day as another guest, we will need a short window to prepare the apartment for the next guest.
But we know timings do not always line up perfectly! If you need greater flexibility just let us know. Whenever possible we are more than happy to come up with an arrangement that works for you.
How do I check-out?
On the day of your departure just leave your sets of keys in the apartment and close the door behind you. That’s it!
How often is the apartment cleaned?
For our longer term guests we will clean the apartment once a week from top-to-bottom, changing all sheets, towels and refilling our complementary products.
And - of course - we deep clean the apartments between guests!
Where are the apartments?
Are children and/or pets allowed to stay?
Where can I park?
There is no on-site parking at the apartments. However, there are multiple car parks within a few hundred metres of the apartments. You can also download the RingGo parking App which is used by Westminster Parking and park in one of the many bays in the area.
If possible, we would recommend leaving your car at home when coming to Central London. Within a few minutes walk, you’ll have access to every possible public transport link and we are happy to advise you on the quickest routes to wherever you need to be.
Where can deliveries be made when I am not in the apartment?
We can give you access to an App that enables you to provide guest access to the building from wherever you are - for a delivery to be left at your front door. Clever, right?
If it is something really valuable and/or important, do let us know. We will meet and greet the courier, and put it into your apartment for you.